AlterMe

Find everything you need to know about pairing, charging, wearing, and getting accurate data from your AlterMe Ring.

AlterMe Ring

Follow these steps to pair your AlterMe Ring with the app.

How do I pair my ring?

Help for when your ring stops connecting to the app.

My ring was paired, but now it’s not—what should I do?

What do the lights mean while charging?

I'm having issues pairing my ring. What should I do?

Pairing

How long the AlterMe Ring lasts on a charge

What is the expected battery life?

How long does it take for my ring to fully charge?

What type of charging cable does the charging case use?

Why isn't my ring charging?

Charging your Ring

Is the ring waterproof?

What is the ring made of?

How should I care for my AlterMe Ring?

What the ring’s green and red LEDs indicate during wear.

What are the lights I see while wearing the ring?

Power Cycle & Factory Reset — what they do and when to use them.

When should I use the power cycle and factory reset?

When to keep the ring on—and when to take it off.

Is it okay to wear my ring while lifting or other grip-heavy activities?

What happens to ring tracking and syncing when you’re offline or away from your phone.

Will my ring still track if I’m away from my phone or out of service?

AlterMe FAQs

Find answers and get help from Intercom Support and Community Experts

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