AlterMe

Quick solutions for pairing, syncing, charging, and app issues with the Ring, Screen, and AlterMe App.

Troubleshooting

If heart rate tracking looks inaccurate, start here.

What should I do if my heart rate tracking seems inaccurate?

If your sleep looks inaccurate, start here.

What should I do if my sleep tracking seems inaccurate?

If your steps look inaccurate, start here.

My steps don’t seem to be tracking accurately. What should I do?

Questions & troubleshooting for biometric accuracy 

Biometric Accuracy 

Supported Apple and Android operating systems.

What operating system do I need to run the app?

What should I do if my app is crashing/lagging?

iPhone and Android versions required for smooth ring pairing and functionality.

What operating systems are compatible with the AlterMe Ring?

General troubleshooting for the AlterMe App 

Software Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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