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My steps don’t seem to be tracking accurately. What should I do?

If your steps look inaccurate, start here.

Updated over a month ago

Small differences between step counters are normal—each device uses its own sensors and algorithms.

Your AlterMe Ring adapts to your movement and how you wear it. If the count feels noticeably off:

  • Adjust Step Sensitivity: In the AlterMe app, go to Settings → Preferences → Step Sensitivity and change the level. If steps seem too low, increase sensitivity; if too high, decrease it.

  • Check fit & wear: The ring should fit snugly (but comfortably) on your middle finger–ideally your index or middle finger–with sensors facing the palm side. Hand positioning (e.g., holding a dog leash or phone, pushing a stroller) can have subtle effects on step detection.

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