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What should I do if my app is crashing/lagging?

Quick checks for app crashes and lag.

Updated over a month ago

If the app is crashing or feels slow:

Check:

  • App version: Outdated versions can cause instability.

  • OS version: Keep your phone updated. AlterMe supports iOS 17+ and Android 12+.

  • Update the app: Ensure that your app is running the latest version available in your app store.

Then try:

  • Restart the app: Force close AlterMe, then reopen to refresh.

  • Reinstall the app: Uninstall AlterMe completely, then reinstall it to resolve persistent issues.

If issues continue, please reach out to our support team.

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