If the app is crashing or feels slow:
Check:
App version: Outdated versions can cause instability.
OS version: Keep your phone updated. AlterMe supports iOS 17+ and Android 12+.
Update the app: Ensure that your app is running the latest version available in your app store.
Then try:
Restart the app: Force close AlterMe, then reopen to refresh.
Reinstall the app: Uninstall AlterMe completely, then reinstall it to resolve persistent issues.
If issues continue, please reach out to our support team. Our AI assistant is available 24/7 for quick questions and instant support. If your question requires a team member, we’ll make sure it’s escalated and followed up on during business hours. Member Success team is available Monday–Friday from 7:00 a.m. to 5:00 p.m. MST. Click on the AlterMe icon on the bottom right hand corner of your screen to start a chat. Or call (866) 258-3763 to speak directly with a member of our team.