If the app is crashing or feels slow:
Check:
App version: Outdated versions can cause instability.
OS version: Keep your phone updated. AlterMe supports iOS 17+ and Android 12+.
Update the app: Ensure that your app is running the latest version available in your app store.
Ring firmware: In the app, tap the ring icon in the top corner and verify that the firmware is up to date.
Then try:
Restart the app: Force close AlterMe, then reopen to refresh.
Daily Guidance Section Stuck on "Syncing"
If the Daily Guidance section is stuck or not generating:
Verify Your Profile and Goals
Open the app and navigate to the Profile section.
Ensure all personal information fields are filled in.
Go to the Goal section and confirm your goal type, current weight, and goal weight are accurate.
Save any changes.
Refresh the App
Allow a few moments for the data to refresh.
Relaunch the app to check if the issue is resolved.
App Not Loading
If the AlterMe app is not loading or data is not populating:
Follow the common troubleshooting steps above.
Adjust the step sensitivity setting in the app to ensure proper tracking.
After completing these steps, use the ring for a day or two to see if tracking resumes and data populates.- Power cycle the AlterMe ring: Use the power-cycle option available in the AlterMe app to restart your ring. This can help resolve connectivity or syncing issues.
If issues continue, please reach out to our support team. Our AI assistant is available 24/7 for quick questions and instant support. If your question requires a team member, we’ll make sure it’s escalated and followed up on during business hours. Member Success team is available Monday–Friday from 7:00 a.m. to 5:00 p.m. MST. Click on the AlterMe icon on the bottom right hand corner of your screen to start a chat. Or call (866) 258-3763 to speak directly with a member of our team.