If you’re on Android 12+, and your AlterMe Ring isn’t connecting or syncing reliably, one or more system permissions may be restricting Bluetooth activity in the background. Follow the steps below to restore a stable connection.
Note: Because Android is used by many different phone brands, some settings may appear in slightly different locations or under different names on your device.
1. Check your Android OS version
You can check your Android version using either of the options below.
Option 1: Use Settings search (fastest)
Open Settings on your Android device
Tap the search icon at the top of the screen
Type Android version and select it from the results
If prompted, tap Software information
View your Android version
Option 2: Browse through Settings
Open Settings
Scroll down and tap About phone (or About device)
If you don’t see it right away, tap Software information
View your Android version
2. Allow Bluetooth and Nearby Device Access
Android 12+ requires Nearby Devices permission for Bluetooth accessories.
Steps
Open Settings → Apps → AlterMe
Tap Permissions
Set the following to Allow:
Nearby devices
Bluetooth (if listed, if not follow step 3)
Location
Location permission is required by Android for Bluetooth device discovery. AlterMe does not track your location.
3. Turn On Bluetooth Scanning
Bluetooth scanning helps your phone reconnect to your ring automatically.
Steps
Go to Settings → Location
Tap Location services
Turn Bluetooth scanning ON
4. Disable Battery Restrictions for AlterMe
Battery optimizations can interrupt Bluetooth syncing.
Steps
Go to Settings → Apps → AlterMe
Tap Battery
Select Unrestricted or Allow background activity
Make sure Battery Saver is turned OFF
5. Allow Background Data
AlterMe needs background data access to sync when the app isn’t open.
Steps
Go to Settings → Apps → AlterMe
Tap Mobile data & Wi-Fi
Turn Background data usage ON
6. Restart Bluetooth
This clears temporary Bluetooth connection issues.
Steps
Turn Bluetooth OFF
Wait 10 seconds
Turn Bluetooth ON
Open the AlterMe app and allow it time to reconnect
Additional Android Checks (If Issues Continue)
If you’ve completed the steps above and your ring still isn’t syncing, try the following:
Keep Bluetooth ON at all times and avoid system routines that turn it off
Check “Sleeping Apps” or App Cleaning features
Go to Settings → Battery → Background usage limits
Remove AlterMe from Sleeping or Deep Sleeping apps
Enable Precise Location (if available)
Settings → Apps → AlterMe → Permissions → Location
Set to Allow all the time and enable Precise location
Temporarily disable other Bluetooth devices (smartwatches, earbuds, fitness bands) and attempt a sync
Restart your phone to refresh Bluetooth and background services