Please try the following steps:
Ensure your ring is in the charger, and plugged into an outlet. You should see a flashing green light inside the ring, and a blue light on the outside of the box.
If you do not see any lights (on the box or on the ring) reach out to Member Success.
Try another outlet, or another device, to make sure your charging cable or outlet aren't faulty.
Ensure you're on your phone's latest operating system & AlterMe App version.
Turn your Bluetooth off, wait 5 seconds, and then turn it back on.
Turn your phone off, wait 5 seconds, and then turn it back on.
If the above steps still aren't helping, reach out to our Member Success Team—we're here to help you.
Android Specific Pairing Issues
If you're using an Android, we've noticed an issue with Android 16 OS & Bluetooth connectivity.
if the above steps aren't resolving your issue, try going to Settings → System → Reset Options → Reset Bluetooth & WiFi.
Then, turn your phone on & off, and try pairing your AlterMe Ring.
This will disconnect you from saved Wifi networks and Bluetooth devices, so please keep that in mind.
We're sorry for the inconvenience and are working on a more permanent fix.