Looking to manage your information for your DNA Health & Fitness Assessment?
If you're looking to update your payment method or shipping address for your DNA Health & Fitness Assessment, reach out to our team via our Support Chat. We might not be able to adjust depending on where it is in our fulfillment process—but we'll help you out.
Looking to manage your information for your AlterMe System?
If you just placed your AlterMe System order, reach out to our team via our Support Chat for any questions.
How to Update Your Payment Method for AlterMe Financing
When using financing through Healthcare Finance Direct (HFD) for AlterMe purchases, you may need to update your payment method due to changes in your debit card, credit card, or financial account. AlterMe does not manage these payment details internally, so all updates must be made through HFD.
Steps to Update Your Payment Method
Contact HFD:
Phone Support: Call HFD’s patient support team at (877) 874-3877.
Online Portal: Visit the HFD Patient Support Page and follow the instructions provided to update your payment information.
Prepare Necessary Details: If you plan to use a specific type of account or card, such as an HSA/FSA, ensure you have the required account details or cards ready before contacting HFD. HFD will guide you through their processes depending on your payment choice.
Important Reminder
It’s important to note that payment updates or changes cannot be made directly within the AlterMe app. You will need to use HFD’s support channels for all billing and payment updates.
Related Topics
For additional support topics, such as troubleshooting app issues or managing your user account, visit our Help Center. By following these steps, you can quickly and securely update your payment method for AlterMe financing through HFD. If you have unique questions about your billing summary or account, contact HFD directly.