We partner with Healthcare Finance Direct to provide you a seamless way to finance your AlterMe purchase. Health Finance Direct (HFD) will handle payments for financed AlterMe programs, including managing billing terms and account inquiries. Users should refer to their agreements for specific details.
Overview of Financing and Payments
When you finance a purchase, you agree to a payment schedule managed by a third-party financing partner. Payments are typically made monthly, and you will continue to be billed until the outstanding balance is fully paid. This includes any remaining amounts for specific services or products you financed. Once the balance is cleared, no further payments will be required. Payment adjustments or schedules are handled directly by the financing partner, not AlterMe.
AlterMe does not charge an ongoing subscription fee. Instead, users finance the cost of the AlterMe ring and program. Once the financed amount is fully paid, you will not incur any additional charges. Importantly, you will retain lifetime access to the AlterMe app and program without any recurring fees. This policy ensures transparency and eliminates concerns about unexpected charges in the future.
If you choose to finance your AlterMe program through a third-party provider, your billing and payment terms will be managed by that company. Ensure you are familiar with the terms outlined in your financing agreement.
Refund Application for Financed Programs
If a refund is issued for a financed program, it will be applied directly to your financed balance. This reduces the amount you owe rather than being paid out to you directly. For example, if a refund is processed for a specific product or service, it will lower your outstanding balance with the financer.
If you financed your AlterMe program through Health Finance Direct (HFD), you can login to your portal here. In the portal, you can manage payments, check account details, and address billing inquiries. Timely payments are essential to avoid potential negative consequences, such as impacts on your credit score. Consequences of missed payments vary depending on provider policies. If you encounter difficulties, consult your provider for repayment options or assistance. If you need a copy of your financial agreement, contact HFD through their official customer support channels or web portal. Ensure you have your account details ready to expedite the process. Related topics include payment methods, account billing, and FSA/HSA reimbursement and receipts. Additionally, HFD is responsible for maintaining and providing copies of financial agreements upon request. For any additional questions or concerns about your financing arrangement, including payment schedules, balances, or refunds, reach out to your third-party financing partner for assistance.
For additional support, you can also contact HFD directly via phone at (877) 874-3877 or visit their Patient Support Portal for more information.