AlterMe is committed to ensuring you feel the benefits of our programs. If, within thirty (30) days of receiving your AlterMe Program biometric device, you do not experience improvements in energy, sleep, or overall well-being, you may contact us to request a return and refund.
If your return is approved a refund will be given minus the following:
A $99 restocking fee will be deducted for returns of the AlterMe Program and/or wearable device
The DNA+ Report fee ($799) is non-refundable once purchasing, processing begins immediately, as it involves a one-time lab service that produces personalized results. Even after canceling the program, you will retain full access to your DNA+ results in your online portal indefinitely.
Refunds are issued back to the original form of payment, less any non-refundable amounts or applicable deductions
By purchasing AlterMe, you also acknowledge:
There is no ongoing membership to cancel
Any ongoing costs or financial obligations may be tied to financed payments or subscription-based add-ons, if applicable.
Customers who cancel their AlterMe program will still have full access to their DNA+ results through their online portal. This access is provided indefinitely, ensuring you can continue to benefit from the insights generated by the DNA+ report.
Return Eligibility
To qualify for the 30-Day Return Policy, you must:
Retain your proof of purchase and the original packaging for the AlterMe System and accessories
Contact Member Success available Monday–Friday from 7:00 a.m. to 5:00 p.m. MST. Click on the AlterMe icon on the bottom right hand corner of your screen to start a chat or call (866)258-3763.
Return the AlterMe Program devices within seven (7) calendar days of receiving the prepaid return label issued by AlterMe
If you are unable to return the product within this period, contact AlterMe to discuss next steps, as delayed returns may affect eligibility
Payment Plan Handling During Returns
If you purchased the AlterMe Program on a payment plan and decide to return it, you must continue making payments as scheduled while the return is being processed. Refunds for any payments made during this period will be issued to your original payment method once the return is finalized. Non-refundable fees, such as restocking fees or specific service fees, will still apply as outlined in your purchase agreement.
Summary of Related Policies
Hardware returns are limited to 30 days from delivery.
For monthly installments, once locked-in past the initial 30 days, these monthly payments must be paid in full per the contract terms.
Financing agreements continue until full payment is achieved, even if the product is no longer in use.- While your return is being processed, you are still required to continue making payments as scheduled. This ensures that your account remains in good standing. Once the return is completed and any refundable payments are processed, the refunded amount will be credited back to your original payment method.
Risk of loss and title to the AlterMe System transfer to you upon delivery to the carrier. AlterMe is not responsible for carrier delays, losses, or damages. Any claims must be filed directly with the carrier.
Refunds are processed back to the original payment method used during the purchase, and the time it takes for the refund to appear depends on your payment provider's processing times.
Ensure you follow all return instructions carefully to avoid delays in refund processing.