AlterMe is committed to ensuring you feel the benefits of our programs. If, within thirty (30) days of receiving your AlterMe Program biometric device, you do not experience improvements in energy, sleep, or overall well-being, you may contact us to request a return and refund.
If your return is approved a refund will be given minus the following:
A $99 restocking fee will be deducted for returns of the AlterMe Program and/or wearable device
The DNA+ Report fee ($899) is non-refundable once purchased, even if the rest of your AlterMe System is returned
Refunds are issued back to the original form of payment, less any non-refundable amounts or applicable deductions
By purchasing AlterMe, you also acknowledge:
There is no ongoing membership to cancel
Any ongoing costs or financial obligations may be tied to financed payments or subscription-based add-ons, if applicable.
Return Eligibility
To qualify for the 30-Day Return Policy, you must:
Retain your proof of purchase and the original packaging for the AlterMe System and accessories
Contact Member Success available Monday–Friday from 7:00 a.m. to 5:00 p.m. MST. Click on the AlterMe icon on the bottom right hand corner of your screen to start a chat or call (866)258-3763.
Return the AlterMe Program devices within seven (7) calendar days of receiving the prepaid return label issued by AlterMe
If you are unable to return the product within this period, contact AlterMe to discuss next steps, as delayed returns may affect eligibility
Summary of Related Policies
Hardware returns are limited to 30 days from delivery.
For monthly installments, once locked-in past the initial 30 days, these monthly payments must be paid in full per the contract terms.
Financing agreements continue until full payment is achieved, even if the product is no longer in use.
Risk of loss and title to the AlterMe System transfer to you upon delivery to the carrier. AlterMe is not responsible for carrier delays, losses, or damages. Any claims must be filed directly with the carrier.