The following troubleshooting steps can help identify and resolve charging issues.
Note: While charging your ring, a green light should illuminate on the inside of the ring while in the charging container, as well as a blue light on the outside of the case.
If the ring and case lights do not illuminate, please check the following:
Verify power & cable: make sure the ring charger is firmly plugged into a working outlet/USB; if unsure, try a different cable and power source.
Clean the contact spots: Gently wipe both the ring’s charging contacts and the charger surface with a dry microfiber cloth to remove any debris or moisture.
Ring placement: Adjust the ring on the charger — it should sit aligned with the ring charging notches at the back.
If the ring and case lights do illuminate, please check the following:
Ring placement: Adjust the ring on the charger — it should sit aligned with the ring charging notches at the back.
Clean the contact spots: Clean the contacts on both the ring and inside the case using a dry microfiber cloth.
Let it sit in the charger for at least 30 minutes.
If you’ve tried all of the above and your ring still does not charge consistently, please reach out to our member success team for further assistance.