Verification codes are time-sensitive and single-use. If your code isn’t working, try the following:
Request a new code — codes typically expire within a few minutes
Enter the code manually (avoid copy/paste to prevent extra spaces)
If you requested multiple codes, only the most recent code will work
If you experience any issues, the FAQs below may help, or you can reach out to our Member Success Team through the chat feature. Simply click the AlterMe icon in the bottom-right corner of your screen to start a conversation.