If after attempting a body scan you receive the message “Scan Failed,” please check the following:
App version: Make sure the AlterMe app is up to date; outdated versions can cause scan failures.
Update your profile: Confirm your height, current weight, and goal weight are correct.
If using the mirror: Remove the camera cover.
Lighting & space: Use a well-lit, clutter-free area; furniture, plants, or pets in frame can cause a failed scan.
Clothing: Wear form-fitting apparel to improve outline detection.
Hair: Tie hair back so it doesn’t interfere with the scan.