If your code hasn't arrived, try these steps in order:
Check your filtered and spam messages.
On iOS: iPhones increasingly route texts from unknown senders into a separate folder. Open Messages and look for a Filters or Unknown Senders list (tap the top-left of your inbox, or check the tabs at the top). On iPhone you can also go to Settings → Apps → Messages and review Filter Unknown Senders. Make sure our number isn't in your blocked list while you're there!
On Android: open your Messages app and check for a Spam & blocked folder (usually in the menu or your profile icon, top-right).
Wait up to 60 seconds. SMS can be slow!
Restart your phone to reset your connection to your carrier.
Confirm your phone has service to receive SMS.
Make sure you entered a valid US mobile number. International numbers aren't supported.
Check that the number isn't a VoIP or landline — texts won't deliver to those.
Still no code?
Contact Member Support with your phone number and we can check whether the send failed on our end. Reach our Member Success Team through chat — just click the AlterMe icon in the bottom-right corner of your screen to start a conversation.
You may need to contact your phone carrier if the issue is on their side. We'll let you know if that's the case!
Is T-Mobile your carrier?
We're aware of an issue where verification codes are not being successfully sent to our members using T-Mobile.
However, it can be resolved. Here's how to fix it if you're using T-Mobile:
Look in the T-Mobile app → Messaging/Blocking controls for anything blocking the number
888 513 5089or toll-free senders generallyDial 611 to ask about a blocked number or toll-free sender
Text START to
888 513 5089