Step 1: Confirm your app access is active
App access is enabled after:
Your DNA swab has been processed, and you’ve completed your 30-minute consultation call with a Fitness Advisor (included with your DNA kit).
Or you’ve purchased the AlterMe program. You will get an email after purchasing, prompting you to download and login to the AlterMe app.
If either of these steps hasn’t happened yet, the login code may not work because your account isn’t active in the app system.
AlterMe Program members, try these quick fixes
If you are an AlterMe Program member unable to login to the app, try the following:
Make sure you’re entering the same phone number you used when signing up (including area code)
Request a new code (codes expire quickly)
Check your phone has service and can receive SMS message
Close and reopen the app, then request a new code again
Our AI assistant is available 24/7 for quick questions and instant support. If your question requires a team member, we’ll make sure it’s escalated and followed up on during business hours. Member Success team is available Monday–Friday from 7:00 a.m. to 5:00 p.m. MST. Click on the AlterMe icon on the bottom right hand corner of your screen to start a chat.