For App: Confirm your app access is active
App access is enabled after you’ve purchased the AlterMe program. You will get an email after purchasing, prompting you to download and login to the AlterMe app. If you've purchased the system and still can't get logged in, the login code may not be working because your account isn’t active in the app system.
For Website/Swab Registration
Navigate to the registration page on the AlterMe website. (alterme.com/register)
Manually enter your phone number. Avoid using auto-fill features as that can mess with the system.
Check all required consent or acknowledgment boxes at the bottom of the Create Account page.
If the SMS verification code does not send, first try using a different web browser. If the issue persists, ensure your phone is able to receive SMS verification codes through your phone provider.
AlterMe Program members, try these quick fixes
If you are an AlterMe Program member unable to login to the app, try the following:
Make sure you’re entering the same phone number you used when signing up (including area code)
Request a new code (codes expire quickly)
Check your phone has service and can receive SMS message
Close and reopen the app, then request a new code again
Our AI assistant is available 24/7 for quick questions and instant support. If your question requires a team member, we’ll make sure it’s escalated and followed up on during business hours. Member Success team is available Monday–Friday from 7:00 a.m. to 5:00 p.m. MST. Click on the AlterMe icon on the bottom right hand corner of your screen to start a chat.