💬Chat with us (fastest option)
Our AI assistant is available 24/7 for quick questions and instant support. If your question needs a team member, we’ll make sure it gets escalated and followed up on during business hours.
📲In the AlterMe app
Tap the AlterMe icon (top left) → Help & Contact Us (bottom of the menu) → Chat with us
🌐On the web
Visit our help center and click the AlterMe chat icon in the bottom right corner of your screen
📞Call us
Prefer to talk to someone? Call us at (866) 258-3763 to speak directly with a member of our Support Team.
🕒Support Hours
Our team is in the office Monday–Friday, 7:00 a.m. – 5:00 p.m. MST
No matter how you reach out, we’re happy to help with questions about your ring, your program, your account, or anything else — we’re with you every step of the way.