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What are the operating hours of the customer support team?

šŸ’¬Chat with us (fastest option)

Our AI assistant is available 24/7 for quick questions and instant support. If your question needs a team member, we’ll make sure it gets escalated and followed up on during business hours.

šŸ“²In the AlterMe app

Tap the AlterMe icon (top left) → Help & Contact Us (bottom of the menu) → Chat with us

🌐On the web

Visit our help center and click the AlterMe chat icon in the bottom right corner of your screen

šŸ“žCall us

Prefer to talk to someone? Call us at (866) 258-3763 to speak directly with a member of our Support Team.

šŸ•’Support Hours

Our team is in the office Monday–Friday, 7:00 a.m. – 5:00 p.m. MST

No matter how you reach out, we’re happy to help with questions about your ring, your program, your account, or anything else — we’re with you every step of the way.

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