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Why is DNA+ non-refundable?

Updated yesterday

Your DNA+ report includes a specialized laboratory analysis that processes your unique DNA sample to generate a personalized report. Because the lab process is automated, the service begins and the lab cost is incurred shortly after your purchase is made or once your DNA sample is received by the lab, depending on how the report was purchased.

Once processing begins, the service cannot be reversed because the results and insights are custom-built specifically for your DNA.

Your DNA+ report contains detailed insights based on your genetic data, and that information belongs to you. Since your DNA does not change over time, the insights in your report remain valuable and relevant for life.

While your DNA stays consistent, factors like nutrition, exercise, and recovery can influence how your body responds. That’s the beauty of having these insights—they provide a lifelong understanding of how your body is naturally wired so you can make informed choices moving forward.

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