AlterMe is designed to provide accurate biometric and sleep tracking insights by learning your personal patterns over time. However, there are steps you can take to ensure optimal performance and improve data accuracy.
If you're aiming to improve biometric and sleep tracking accuracy, consider resetting the Alter signal using the steps outlined below.
Won't sync.
Won't respond to taps, swipes, or button press.
Won't track steps or other data.- Persistent inaccuracies in biometric or sleep data.
Restarting your device turns it off and on without deleting any activity data.
Hold the Button for 5-10 seconds.
If the LED light turns on and goes red, release the button.
If the LED does not turn red, skip to step 6.
Press the button again for 1-2 seconds until the LED turns green. During the process, ensure the device has been charged for at least 1 hour beforehand.
Once the LED turns green, open your AlterMe app, navigate to the top right menu, and reconnect the Alter device. Ensure Bluetooth is active.
Place the Alter device back on the charger for another hour to complete the signal reset process.