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Why is it asking me to sign up if I already have an account?

Updated over a week ago

If you already have an account, there’s no need to create a new one.

Instead:

  • Go to the login page

  • Enter your phone number to receive a one-time code

  • Or log in with your email and password if you previously set that up

If you’re unsure which method you used, our support team is happy to help you get back in.

If you experience any issues, the FAQs below may help, or you can reach out to our Member Success Team through the chat feature. Simply click the AlterMe icon in the bottom-right corner of your screen to start a conversation.

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