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Why is it asking me to sign up if I already have an account?

If you already have an account, there’s no need to create a new one.

Instead:

  • Enter your phone number to receive a one-time code

If you experience any issues, the FAQs below may help, or you can reach out to our Member Success Team through the chat feature. Simply click the AlterMe icon in the bottom-right corner of your screen to start a conversation.

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